Shipping policy

Shipping Policy

Last updated: 31 December 2025

This Shipping Policy describes how orders placed on Homora are processed and shipped as per our internal fulfillment and logistics arrangements.

1. ORDER PROCESSING

  • All orders placed on Homora are first confirmed after successful payment.

  • Orders are processed within 1–3 business days, excluding Sundays and public holidays.

2. SHIPPING PARTNERS

  • Homora works with reliable third-party logistics and courier partners to deliver orders to customers.

  • Shipping partners may vary depending on product type, delivery location, serviceability, and operational requirements.

3. DELIVERY TIMELINES

DELIVERY TIMELINES

  • Estimated delivery timelines generally range between 3–5 business days from the date of dispatch.

  • Delivery timelines may vary based on:

    • Customer location

    • Courier partner performance

    • Weather conditions

    • Local restrictions or force majeure events

All delivery timelines provided are estimates only and not guaranteed.

4. SHIPPING COVERAGE

  • Homora currently ships across India, subject to serviceability as determined by our logistics partners.

  • Certain remote or non-serviceable PIN codes may experience delays or non-availability of delivery.

5. SHIPPING CHARGES

  • Shipping charges, if applicable, will be clearly displayed at checkout.

  • Homora may offer free shipping on selected products, order values, or promotional periods.

6. ORDER TRACKING

  • Once your order is shipped, tracking details will be shared via SMS, WhatsApp, or email, subject to availability.

  • Tracking updates are dependent on the courier partner’s systems and may take up to 24 hours to activate after dispatch.

7. DELIVERY ATTEMPTS

  • Courier partners typically make 2–3 delivery attempts before marking an order as undeliverable.

  • If delivery fails due to incorrect address, unavailability of the recipient, or refusal to accept the order, the order may be returned to origin.

8. UNDELIVERED & RETURN-TO-ORIGIN (RTO) ORDERS

  • Orders returned to origin due to customer-related issues (incorrect address, refusal, non-availability) may be subject to re-shipping charges.

  • Refunds for RTO orders, if eligible, will be processed as per our Return & Refund Policy.

9. ADDRESS ACCURACY

  • Customers are responsible for providing complete and accurate shipping addresses.

  • Homora is not responsible for delays or non-delivery caused by incorrect or incomplete address details.

10. DELIVERY CONFIRMATION & RISK TRANSFER

  • Once an order is marked as delivered by the courier partner, it will be treated as successfully delivered.

  • Risk of loss or damage passes to the customer upon delivery.

11. DELAYS & FORCE MAJEURE

  • Homora shall not be liable for delays caused by events beyond our reasonable control, including but not limited to natural disasters, strikes, lockdowns, government regulations, or courier disruptions.

12. CONTACT INFORMATION

For shipping-related queries, contact us at:

Homora
Email: homewaresecom@gmail.com

This Shipping Policy should be read together with our Terms of Service and Return & Refund Policy. Homora reserves the right to update this policy at any time without prior notice.